We do our best to inspect each piece, but on a rare occasion a defective piece or finish does get by us. If you receive a piece that is defective, we will replace it for an identical piece. Please contact us immediately to report the flaw. We will issue a return authorization as well as a credit of up to $5.50 to reimburse you for return postage, via USPS First Class.
Otherwise, if you are disappointed or in any other way unsatisfied with your purchase, we will offer an exchange for store credit to use towards a future purchase. Please contact us via email within 15 days of original delivery to request an exchange and give us a description of the problem or a reason for your exchange. We do not offer refunds but we will work closely with you to make it right.
Items returned for exchange must be unworn and in their original condition, or the exchange will be rejected. Do not ship your item until you receive confirmation that we will honor your exchange. We will not refund or reimbursement for shipping/handling charges. Returns must be sent by purchaser via USPS First Class or more expeditious method.
Most retail orders ship within 2 business days of order. We ship from Northern Indiana, so in most cases your domestic shipment will be delivered within 3-5 business days. If you are in a hurry please email or call us and we will do our best to accommodate you.
We use USPS, Flat Rate Boxes unless otherwise directed. USPS is fast, reliable, cheap, and is now trackable within the United States. We will email you a tracking number when your package ships, whatever the shipping method.
International Shipping: We do ship internationally, but there are a few things you should know. You will NOT be able to track your package past the United States border. Shipping methods that provide door-to-door tracking are INCREDIBLY expensive. Once the package leaves the United States, there can be as long as 2-3 weeks lag time until your package is delivered. You, as the recipient, are responsible for any importation taxes due on the package, which can sometimes be expensive. We have no control over this extra cost. Packages will be marked Merchandise/Jewelry. We will not state that a package is a gift in order to help you avoid these fees.